FAQ
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When will my order ship?
All products usually ship within 1-3 days. Once shipped, an order fulfilled email will be sent to you via the email address used to order and tracking information will be provided.
We do our best to ship products as fast as possible. Some orders may go out faster than this. If your order will take longer than this for any reason, we will do our best to notify you.
Can I get my order expedited?
We offer Priority Mail Shipping at checkout for a few extra bucks! This won't get it out the door faster to you, but it will get it to you faster once it's shipped.
Can we combine two orders to avoid extra shipping?
No. However, if you place an order and realize you’ve made a mistake, contact us ASAP. We can cancel the order as long as it hasn’t shipped yet so that you can place a new one. Otherwise, please ensure all items are added to your cart before checking out.
Can I get my items shipped to an APO/FPO/DPO?
Yes! Ensure you allow plenty of time for your items to arrive though as these orders will take a bit more time to process through to your APO. We are not responsible for items that do not make it to you before you change locations.
Do you offer a military/law enforcement discount?
Yes! At checkout, verify with GOVX ID for 15% off.
Is Javlin Concepts made in America?
Yes. All Javlin products are made in the USA using Mil-Spec, Berry Compliant materials.
What shipping options do I have?
Standard shipping is USPS Ground Advantage, but Priority Mail can be selected at checkout for expedited Shipping!
What if I'm not home when my package arrives?
If they fit, our packages are typically left in your mail box since they’re shipped through USPS. If they don’t fit though, USPS may leave them at your door. In which case you’d want to make sure someone is present when delivered or please provide a more secure shipping address. Javlin Concepts is not responsible for lost or stolen packages.
Can I order Javlin Concepts gear if I don't live in the US?
Other than to APO/FPO/DPO addresses, unfortunately not. We apologize for this inconvenience, but we are working on expanding our shipping capabilities!
Do we offer any custom gear?
We do not. Our priority is fulfilling orders as fast as possible.
Can I change the shipping address my order?
Yes! As long as the order has not shipped yet. Please contact us ASAP with your order number and provide the updated shipping address.
Can I edit a current order?
Yes! Contact us ASAP as soon as you realize you need to make a correction to your order and as long as it hasn't shipped yet, we can edit the order.
My package is delayed/lost, what do I do?
Javlin Concepts is not responsible for lost or stolen packages. Please contact USPS to discuss your concerns around delayed/lost packages
Are you accepting new dealers?
Yes! Please contact us at sales@javlinconcepts.com to initiate the process.
What if I want to return something?
We stand behind our gear, which is why we offer the best return policy in the industry:
Brand New & Unused:
You’ve got 30 days from purchase to send it back for a COST FREE return and 100% refund.
Run It Hard:
Sweat in it. Train in it. Put it to the test. This is where Javlin gear earns its reputation.
You’ve got 60 days from purchase to send it back for a COST FREE return and 70% refund.
Email us at sales@javlinconcepts.com to initiate a return.
What If I want to exchange something?
To make an exchange, you’ll need to return the Item for a refund and place a new order for the new item.
What's the benefit of top loading plate bags?
Top loading plate bags ensure the ballistic plates can never fall out the bottom of the plate bag like with bottom loading plate bags. If the ballistic plate load form the bottom, that means the velcro closure mechanism is on the bottom. If this velcro closure mechanism fails, there go your expensive ballistic plates. Top loading plate bags eliminate this possibility.
Which size cummerbund should I go with?
A size 1 is going to fit most people. Unless you look around and notice you're much larger than everybody else, go with a size 1. ONE EXCEPTION to this is if you plan on wearing side plates AND a radio behind your cummerbund. Because of the thickness added from these items, you could go with a large, unless you're very skinny, in which case the size 1 might still work.
The cummerbunds adjust to various waist sizes by adjusting where the cummerbund connects to the rear plate bag.
If you need to swap sizes for your cummerbund, see our section on returns and exchanges. It's an easy and quick process!
Will the Triple Mag Placard fit 7.62 magazines?
It will not! If you run a 7.62 platform, you may want to consider going with our MOLLE / PALS front flap and attaching your own 7.62 mag pouches to it.
Are the cummerbunds side plate compatible?
Yes! Just get the adaption piece for the MCR or JCRC
Does the DSMC Elastic Cummerbund with with FIRSTSPEAR® TUBES™ Technology come with the male tubes as well?
No. You will need to purchase the FIRSTSPEAR® TUBES™ Adaptors.
Why is the elastic on the MultiCam DSMC Elastic Cummerbund cummerbund coyote brown?
The elastic we utilize is a much higher quality than any elastic available in MultiCam print. Particularly the 1” elastic. We optimize for quality.
Does the Detachable Grid work with other Carriers?
No. The shoulders straps of the detachable grid need to line up over the shoulder straps on our A-JAC or B-JAC. If they fall to the inside or outside of the plate carriers shoulder straps instead of laying on top of them, it can be uncomfortable. Most other plate carriers also lack purpose built shoulder straps that are both load bearing and have attachment points for QASM buckles.
How do I place a bulk order for my unit or department?
Reach out to us at sales@javlinconcepts.com and we will be in touch within 2 business days.
We do not send out gear for testing.
Do we have a T&E program?
Yes! We offer a discount on all items you wish to T&E for your unit / department. This allows you to select any and all products you wish to test and evaluate in the sizes and colors of your choosing and lets you keep the gear afterwards.
We structure our T&E program this way because we want to filter for serious inquires only and want you to truly test and evaluate the gear. Run the gear hard and don't worry about keeping it in new condition to be able to send it back.
DID WE MISS SOMETHING?
For any other questions you might have not covered here, don't hesitate to reach out! You can call us at 912-220-7910, email us at Javlinconcepts.com, or DM us on instagram @javlincpncepts.