FAQ

 

There’s a lot of info here! You may find CTRL + F to search keywords to be helpful.

 

What are the differences between the A-JAC 2.0 and the 3.0?

See our comparison video here

Do you offer a military/law enforcement discount?

Yes! Verify with GOVX ID for 15% off. To find the GOVX option, go to your CART. If you go straight to checkout, you'll miss it!

When will my order ship? 

All products usually ship within 1-3 days. Once shipped, an order fulfilled email will be sent to you via the email address used to order and tracking information will be provided.

We do our best to ship products as fast as possible. Some orders may go out faster than this. If your order will take longer than this for any reason, we will do our best to notify you. 

Can I get my order expedited? 

No. We do not offer expedited shipping.

Can we combine two orders to avoid extra shipping?

No. However, if you place an order and realize you’ve made a mistake, contact us ASAP. We can correct or cancel the order as long as it hasn’t shipped yet so that you can place a new one. Otherwise, please ensure all items are added to your cart before checking out.

Can I get my items shipped to an APO/FPO/DPO?

Yes! Ensure you allow plenty of time for your items to arrive though as these orders will take a bit more time to process through to your APO. We are not responsible for items that do not make it to you before you change locations. 

Is Javlin Concepts made in America?

Yes. All Javlin products are made in the USA using Mil-Spec, Berry Compliant materials.

What shipping options do I have? 

You can have your order shipped via USPS or UPS Ground. 

What if I'm not home when my package arrives?

If they fit, packages shipped through USPS are typically left in your mail box. If they don’t fit though, USPS may leave them at your door. In which case you’d want to make sure someone is present when delivered or please provide a more secure shipping address. Javlin Concepts is not responsible for lost or stolen packages.

Can I order Javlin Concepts gear if I don't live in the US?

Other than to APO/FPO/DPO addresses, unfortunately not. We apologize for this inconvenience, but we are working on expanding our shipping capabilities! 

Do we offer any custom gear?

We do not. Our priority is fulfilling orders as fast as possible.

Can I change the shipping address my order?

Yes! As long as the order has not shipped yet. Please contact us ASAP with your order number and provide the updated shipping address. 

Can I edit a current order?

Yes! Contact us ASAP as soon as you realize you need to make a correction to your order and as long as it hasn't shipped yet, we can edit the order. 

My package is delayed/lost, what do I do?

Javlin Concepts is not responsible for lost or stolen packages. Please contact USPS to discuss your concerns around delayed/lost packages

Are you accepting new dealers?

Yes! Please contact us at sales@javlinconcepts.com to initiate the process.

What if I want to return something?

We stand behind our gear, which is why we offer the best return policy in the industry:

Brand New & Unused:
You’ve got 30 days from purchase to send it back for a COST FREE return and 100% refund.

Used:
Sweat in it. Train in it. Put it to the test. This is where Javlin gear earns its reputation. You’ve got 60 days from purchase to send it back for a COST FREE return and 70% refund.

Email us at sales@javlinconcepts.com to initiate a return.

Exclusions apply to products not fulfilled by Javlin Concepts or products sold at Fire sale pricing. 

What If I want to exchange something? 

To make an exchange, you’ll need to return the Item for a refund and place a new order for the new item.

What's the benefit of top loading plate bags?

Top loading plate bags ensure the ballistic plates can never fall out the bottom of the plate bag like with bottom loading plate bags. If the ballistic plate load form the bottom, that means the Velcro closure mechanism is on the bottom. If this Velcro closure mechanism fails, due to worn out materials or user error, there go your expensive ballistic plates, which are surprisingly easy to crack if they're ceramic. Top loading plate bags eliminate this possibility.

Why is there only one size for the plate bags?

The A-JAC shoulder straps are highly adjustable, and can be set to fit almost any sized operator. The plate bags themselves are designed to fit the most common plate sizes, including Small and Medium SAPI/ESAPI's or 10x12 plates. The top flap from the top loading design allows the carrier to fit different heights of plates. Large and Extra Large plates won't fit. Sorry! 

Why is there only one size for the DSMC Elastic Cummerbund? 

The DSMC is three layers of two different types of elastic. Because of how stretchy and adjustable it is, it will fit almost everybody. We use to offer a size 2, but because of how adjustable the size 1 is, we basically never sold the size 2 so we got rid of it. 

Is the DSMC Elastic Cummerbund side plate compatible? 

Yes! With our side plates or any side plates that attach via MOLLE.

Will the Triple Mag Placard fit 7.62 magazines?

It will not! If you run a 7.62 platform, you may want to consider going with our MOLLE placard and attaching your own 7.62 mag pouches to it. 

Does the Detachable Grid work with other Carriers?

No. The shoulders straps of the detachable grid need to line up over the shoulder straps on our A-JAC. If they fall to the inside or outside of the plate carriers shoulder straps instead of laying on top of them, it can be uncomfortable. Most other plate carriers also lack purpose built shoulder straps that are both load bearing and have attachment points for QASM buckles.

Is it legal for me to own a plate carrier?

Plate carriers are legal for civilians without felony convictions in every state, but state laws vary.

How do I place a bulk order for my unit or department?

Reach out to us at sales@javlinconcepts.com and we will be in touch within 2 business days.

We do not send out gear for testing.

Do we have a T&E program? 

Yes! We offer a substantial discount on all items you wish to T&E for your unit / department. This allows you to select any and all products you wish to test and evaluate and lets you keep the gear afterwards.

We structure our T&E program this way because we want to filter for serious inquires only and want you to truly test and evaluate the gear. Run the gear hard and don't worry about keeping it in new condition to be able to send it back.

DID WE MISS SOMETHING? 

For any other questions you might have not covered here, don't hesitate to reach out! You can call us at 912-220-7910, email us at sales@javlinconcepts.com, or DM us on Instagram @javlinconcepts.